Shipping Questions
When will my products ship?
Is expedited shipping available?
What is the minimum order amount for free shipping?
Can I track my package after my order has been shipped?
What is the standard shipping fee?
Website Questions
Who can I contact for help with my web account?
What can I do if I lose my login or password?
New Customer Registration
Will I be notified if my account is approved?
Do I need to have an account with Ortho Molecular Products to place an order on the website?
Promotions and Discounts
Do you offer any special promotions?
Do you offer volume order discounts?
Product Purchase
Why am I redirected to PayPal website at checkout?
Which credit cards do you accept?
Is there a minimum order?
Contact Information
How can I contact a sales representative?
What are Customer Service Hours and Contact Information?
Guarantee and Return Policy
Do you guarantee your products?
What is your Return Policy?
Documents and Literature
Do you supply patient information/literature?
Questions & Answers
Shipping Questions
When will my products ship?
Products that are in stock, are usually shipped within 24 hours.
Is expedited shipping available?
Yes, for an additional charge we offer Next Day Air or 2Day Air.
What is the minimum order amount for free shipping?
Orders totaling $100 or more will ship UPS/USPS Ground at no charge. However, sometimes we offer FREE shipping with no minimum purchase requirements.
Can I track my package after my order has been shipped?
Once your order is processed and shipped, you will receive an email confirmation including the UPS/USPS tracking number. You will be able to track your order on the UPS/USPS website using this tracking number.
What is the standard shipping fee?
Standard UPS/USPS Ground Shipping is $5.95
Website Questions
Who can I contact for help with my web account?
For questions regarding your website account please contact Customer Service at (877) 877-7904 or email info@vepona.com
What can I do if I lose my login or password?
You are able to reset a lost or forgotten password by going to the “Login” link on the site and then clicking on “forgot your password?”
New Customer Registration
Will I be notified if my account is approved and created?
Yes, you will receive a confirmation email.
Do I need to have an account with Vepona Pharma to place an order on the website?
No, you may checkout as a guest, however, we encourage to create the account in order to keep track.
Promotions and Discounts
Do you offer any special promotions?
We do provide occasional promotional discounts via our website, email, Instagram, Facebook.
Do you offer volume order discounts?
Yes, please contact our customer service for any volume discounts.
Product Purchase
Why am I redirected to PayPal website at checkout?
We are using PayPal services for taking payments. PayPal is trusted and accepted worldwide, and provides highly secured payment service which we believe is beneficial to our customers.
Which credit cards are accepted?
All major credit cards such as: American Express, Discover, Visa and MasterCard are accepted.
Is there a minimum order?
There is no minimum order required for purchasing Vepona Pharma products.
Contact Information
How can I contact a sales representative?
If you need to contact a Sales Representative, please email info@vepona.com or call (877) 877-7904.
What are Customer Service Hours and Contact Information?
Our Customer Service hours:
Monday to Friday: 8am - 6pm Pacific Standard Time
Saturday & Sunday: Closed
Our Contact information:
Email: info@vepona.com
Phone: (877) 877-7904
Fax: (866) 266 3660
Guarantee and Return Policy
Do you guarantee your products?
VeponaTM Pharma products are 100% guaranteed. If you are not completely satisfied with any of our products, please contact us and let us demonstrate this commitment to you.
What is your Return Policy?
Our goal at VeponaTM Pharma is to make sure our customers are fully satisfied with our products. We will accommodate most returns with the following requirements:
VeponaTM labeled items can be returned within 30 days of purchase. No credits will be given to complaints that are received 30 days or more from the date of purchase.
Expired product returns will not be accepted.
Damaged products: Please call us as soon as possible. Claims for defective or damaged products must be made within 7 days of receipt of product(s). Please save the packing box and of its contents.
Please contact Customer Service at 1-877-877-7904 with the product name, lot number and quantity you wish to return. Return request will be reviewed and processed.
Please note: Packages that are received back at our facility without approval will be returned to the sender.
Documents and Literature
Where can I get information/literature about VeponaTM Pharma products?
You may download the brochures from Vepona.com under “Resources” tab, or email us with your request.
Can't find what you are looking for?
We are always happy to help you with your questions or concerns. Please feel free to contact us with any questions at info@vepona.com
I. Introduction
Aspen Pharmaceutical, LLC dba VeponaTM Pharma ("VeponaTM", "we" or "us") and it’s websites: Vepona.com and AspenPharmaceutical.us (the "site"), are established in the United States and complies with all laws of California. This Privacy Policy below identifies how we use your personal/company information (“information”).
We recognize the importance of our visitors’ (“you” or “your”) privacy. We believe that privacy is an issue of trust and strive to manage your information in a fair and respectful manner. This policy describes:
• How and why we collect your information
• How we use and safeguard your information
• When and with whom we share your information
II. Policy Scope
This Privacy Policy applies to our partners’ information obtained by VeponaTM Pharma and Vepona.com and AspenPharmaceutical.us in connection with its operations in the United States and wherever we have activities, directly or indirectly.
III. Information We Request
VeponaTM Pharma’s primary goal in gathering your personal information is to provide the services and products sold by Finish Line® Horse Products, Inc to you in the most efficient manner possible. We also use personal information to help us create, develop, operate, deliver and improve our products, services, content and advertising and for loss prevention and anti-fraud purposes.
IV. How We Use Your Information
Aspen Pharmaceutical uses your information to aid the distribution of our products and to support our core business functions. These include but not limited to market evaluation of our products, registration of our products in a new market, marketing of our products, order or service fulfillment, internal business processes and other correlated functions.
V. How We Share Your Information Outside VeponaTM Pharma
We do not sell or rent your information to third parties. We only disclose your information with your prior consent, or under the following limited circumstances
A. Service Providers
We may disclose or otherwise make information about you available to service providers that help with our business operations. Examples are shipping companies, billing and refund vendors and companies that help us improve our marketing and distribution and our websites. Your information may be stored and processed by our service providers in the United States or other locations where the service providers maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose your information for any purpose other than providing the services to us.
B. Legal Requirements and Protection of Our Company and Others
We may need to disclose your information when required by subpoena or other legal processes, or if we have a good faith belief that disclosure is necessary to:
i. Investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; and/or
ii. Enforce this Privacy Policy, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our sites; and/or
iii. Exercise or protect the rights, property or personal safety of VeponaTM Pharma, our partners, employees, agents or others.
C. Business Transfers
We may also disclose your information to a third party as part of a reorganization or a sale of the assets of VeponaTM Pharma or its subsidiaries or divisions. Any third party to which VeponaTM Pharma transfers or sells Vepona.com and AspenPharmaceutical.us assets will have the right to continue to use the information that you provide to us.
Should you not want your information to be shared, you will be able to choose to not allow the transfer of your personal information by not using the Website or by not providing personal information to VeponaTM Pharma. Should you withdraw consent to the use of your information for any of the above-identified purposes, we will stop using your information for such purposes as soon as it is reasonably possible to do so. VeponaTM Pharma will also notify you if withdrawing consent affects our ability to service you.
VI. Your Consent
By using our Website, you consent to the collection and use of your personal information and data by VeponaTM Pharma as outlined in this Privacy Policy.
VII. Accessing and Updating Your Information
VeponaTM Pharma takes reasonable steps to keep your information accurate and complete. You may update your information by contacting VeponaTM Pharma.
VIII. Other Websites
This Web Site may contain links to third party sites. Access to any other internet site linked to this Web Site is at the user’s own risk and VeponaTM Pharma is not responsible for the accuracy or reliability of any information or statements made on any such sites. We are not, however, in control or responsible for other website’s privacy practices or website content. Occasionally, you may receive cookies or see pop-up windows from third party advertisers, partners and vendors when accessing these sites or content featured on them. We do not control these cookies or pop-up windows. If you decide to visit any third-party sites using links from this Web site, you do so at your own risk.
IX. Children and Young Adults
We do not knowingly collect personal information from children under the age of 18. Children may not use VeponaTM Pharma, and we request children under the age of 18 not submit any personal information to the website.
X. Information Security
We implement administrative, technical and physical safeguards to protect the information on our servers. However, since the Internet is not a completely secure environment, we cannot ensure or warrant the security of any information you transmit to us. There are no guarantees that information cannot or will not be accessed, disclosed, altered or destroyed by breach of any of our administrative, technical or physical controls.
XI. Use of “Cookies”
A “cookie” is a small data file transferred by a website to your computer’s hard drive. VeponaTM Pharma uses “cookies” and “flash cookies” to keep track of the session ID and to identify who is logged on to the Website. We may also use “cookies” and “flash cookies” to track and record your preferences and activity on our Website.
XII. Changes to This Privacy Policy
We may update this Privacy Policy at any time, with or without advance notice. In the event, there are significant changes in the way we handle your information, or in this Privacy Policy document itself, we will display a conspicuous notice on Vepona.com and AspenPharmaceutical.us and/or send you a service email. By you using our Service after we provide a notice of changes, you consent to the changed terms or practices.
XIII. How to Contact Us
If you have any questions or comments about this Privacy Policy, please reach us by email at info@vepona.com
© Copyright 2020 VeponaTM Pharma. All Rights Reserved.